Gail B. Goodman is the recognized national expert on telephone skills training. Gail has developed a structured analysis of the appointment setting phone call so that all direct sales people can master this critical skill. Being a great sales person is irrelevant if you don’t have enough appointments and Gail’s training materials, on-site seminars, videos and newsletters zero in on the most effective way to understand the entire sales cycle so that your team is in front of prospects and clients.
In addition to direct sales people, Gail provides in-house programs for customer service representatives to help them maintain a professional phone personality, even in the face of highly difficult customers.
For over twenty years, Gail has continually updated her seminar and training materials to keep pace with the changes in our culture. Despite an exponential increase in emailing and texting, the ability to get on the phone and communicate professionally and effectively is still an important part of American commerce. Gail effectively addresses the “digital-personal-vocal mix” that all sales teams need to manage in order to have success in today’s ever-changing society.
She is married and lives outside of Nashville on a horse farm with her husband, horses, parrots and cat.